Frequently Asked Questions
Everything you need to know about your Robin's Jean experience.
How do I know my Robin's Jean products are authentic?
To ensure authenticity, always purchase directly from our official website or authorized retailers. Every pair of Robin's Jean features our signature gold wings and high-quality hardware unique to our brand.
What is your shipping policy for domestic and international orders?
We offer standard and expedited shipping options. Domestic orders typically arrive within 3-7 business days, while international shipping times vary by location and customs processing.
How should I care for my premium denim and embellished pieces?
To preserve the quality of your denim and hand-set crystals, we recommend hand washing or using a gentle cold cycle inside out, then hanging to dry. Avoid harsh detergents and high heat.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain limited edition or sale items may be final sale.
Do you offer custom tailoring or alterations?
Currently, we do not offer in-house alterations. We recommend visiting a professional tailor who specializes in premium denim to ensure the integrity of the fit and stitching.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and select buy-now-pay-later options at checkout for your convenience.